Policies

We create customized apparel with branding and personalization for groups such as clubs, fests, teams, cohorts, councils, and local organizations.

Current product categories include:

• Custom T-shirts (round neck, polo)
• Hoodies (zipper, non-zipper)
• Varsity-style products may be available selectively (subject to feasibility)

Customization methods may include:

• DTF printing
• Embroidery
• Mixed styles (including specialty finishes when feasible)

Our standard minimum order quantity (MOQ) is 20 units per order.

Low-MOQ Orders (Below 20 Units)

Low-MOQ orders are not standard and are offered only when feasible on select variants (for example, certain hoodie variants). Low-MOQ eligibility depends on all of the following:

• The base product/variant is stable and available in standard sizing
• Vendor availability is confirmed without special procurement
• Customization is simple (limited placements; no complex multi-area requirements)
• You accept the standard timeline (no rush commitments)
• The order is feasible to execute reliably under our workflow

If a low-MOQ request does not meet these conditions, we will recommend the standard MOQ route or suggest an alternative product/customization approach.

We use a structured process designed for custom group orders.

Step-by-step flow

1. Requirements confirmation — You share quantity, product choice, and customization requirements (placements and method).
2. Mockup approval — We prepare mockups and proceed only after you approve the final version.
3. Size sheet locked — You confirm sizes and quantities through the final size sheet.
4. Payment received — Production begins only after payment is received as per the agreed terms.
5. Production starts — We initiate procurement and production and share progress updates.
6. Quality check, packing, and dispatch — We complete QC, pack the order, and dispatch it.
7. Tracking shared — Tracking details are provided after dispatch.

This workflow is designed to keep outcomes predictable, reduce errors, and ensure you know what is being produced before production begins.

We provide quotes based on your requirements and the chosen product/customization.

A typical quote may include:

• Product type (hoodie/tee type) and material specifications where applicable
• Customization method (DTF/embroidery/mix) and placements (front/back/sleeve, etc.)
• Quantity-based pricing tiers (commonly shown for 20 / 30 / 50 units where relevant)
• Expected timeline (including the standard dispatch window)
• Requirements needed from you (design inputs and size sheet format)
• Payment terms (simple, confirmation-linked)

Mockups and quote turnaround

For qualified requirements, we aim to share a quote and initial mockups quickly, typically within 24 hours. Timelines may vary during high-volume periods or when requirements are incomplete.

To keep timelines and quality reliable, the following are required from you:

• Provide clear requirements (product, quantity, placements, and deadline expectations)
• Review and approve mockups carefully (spellings, logos, colors, placements)
• Submit a complete and final size sheet on time
• Ensure you are authorized to approve on behalf of your group/team

Standard timeline

Our standard end-to-end timeline is typically 14–18 days from confirmation/payment to dispatch, depending on complexity.

What can affect timelines

Timelines can vary based on:

• Complexity of customization (multiple placements, embroidery-heavy designs, special finishes)
• Product availability and vendor confirmation
• Order volume and operational capacity at the time of confirmation

No overpromising policy

We do not commit to shorter timelines unless feasibility is confirmed. The standard timeline is the baseline expectation. If an earlier delivery is requested, it is discussed only after vendor availability and feasibility are confirmed.

To maintain transparency, we share progress updates during the order lifecycle. Typical update checkpoints include:

• After payment: Procurement started
• Mid-production: Printing/embroidery in progress
• Before dispatch: QC done and packed
• After dispatch: Tracking details shared

For coordination and faster execution, orders may be managed through direct channels (including WhatsApp) once requirements are confirmed.

We prioritize:

• Fabric and garment quality
• Print clarity and finish
• Stitching and embroidery quality (where applicable)

Before dispatch, orders go through a QC and packing stage. For custom orders, minor variations can occur across batches due to production processes, but we aim to maintain consistency based on the approved mockup and confirmed specifications.

Depending on your selected options, we may offer add-ons such as:

• Individual polybag packing
• Size stickers
• Additional placements (sleeve prints, back prints, etc.)
• Personalization options (such as name/number for teams or batches)
• Embroidery upgrades for logos

Add-ons impact pricing and production requirements and must be confirmed during quoting and mockup approval.

To protect timeline and execution accuracy:

• Please finalize all design and placement decisions before mockup approval.
• Please finalize sizes and quantities before the size sheet is locked.
• Production begins only after payment is received and confirmation steps are completed.

If changes are requested after approvals (mockup approval and/or size sheet lock), feasibility may be limited and timelines/pricing may be impacted. Where feasible, any change will require clear written confirmation before proceeding.

All Nexora (wearnexora.in) products are made-to-order based on your final approved mockup and the locked size sheet. Because these are custom items, we do not accept returns or exchanges for change of mind, preference changes, or sizing issues after confirmation.

When you are eligible for a replacement/rework

You may be eligible for a replacement or rework only if:

• You receive the wrong product variant compared to what was confirmed, or
• The delivered item has a clear manufacturing/customization issue (for example: incorrect print/embroidery placement compared to the approved mockup, major print defects, or incorrect personalization compared to the final confirmed details), or
• There is a mismatch versus the final locked size sheet (wrong size/quantity supplied versus what was confirmed).

When you are NOT eligible

Returns/replacements are not applicable for:

• Change of mind after approval or after production starts
• Size issues caused by incorrect sizing details shared by the customer/group
• Minor variations that do not materially affect usability (for example, slight shade variation due to batch differences)
• Damage caused after delivery due to wear, washing, mishandling, or normal usage
• Design dissatisfaction after you have approved the final mockup

How to raise a return/replacement request

To help us resolve quickly, please share the following:

• Order details (name/institute/group, and order reference if available)
• Clear photos/videos showing the issue
• A brief description of what is incorrect versus the approved mockup/confirmed size sheet

Resolution process

If the issue is verified, we will do one of the following (as applicable):

• Rework the affected items, or
• Replace the affected items, or
• Provide another fair resolution if rework/replacement is not feasible for the affected units

We may request the affected items back for verification/QC before processing a rework or replacement.

Refunds

Because these are custom-made orders, refunds are generally not offered once an order is confirmed and production has started. If a verified issue cannot be resolved through rework or replacement for the affected units, we will assess a fair outcome for those units on a case-by-case basis.

We primarily support orders across India and can fulfill pan-India requirements, subject to feasibility, production capacity, and dispatch timelines.

We may update these policies to improve clarity and execution. The latest version published on wearnexora.in will apply for new orders going forward.